FAQs

How Can I restore files?

  • Go to the Clowdz web console
  • Click on My Computers
  • Navigate to the Cold Storage folder
  • Select the files you wish to restore
  • Once they are ready; in approximately 3-5 hours, you will receive an email with a link to access these files
  • Open the link, select the files you wish to restore and click download

What happens to files selected both on Cold Storage and regular backup?

Clowdz will only store them once on regular storage. If you wish to store on cold storage, please only select them under cold storage tab in the Clowdz client.

Is there a file size limitation?

No, you can backup any file no matter how large.

Is cold storage a separate solution from Clowdz backup?

Cold storage is incorporated within Clowdz; both will have the same backup settings and customization.

How secure is cold storage?

Cold storage is just as secure as Clowdz regular storage; your files undergo 3 levels of encryption; 256-AES machine level encryption, transferred via secure sockets layer, and stored on encrypted 256-AES Server Side encryption. The bottom line is that your files are also processed with zero knowledge.

How durable is cold storage?

The service superfluously stores data in multiple facilities and on multiple devices within each facility. Unlike traditional systems which can require laborious data verification and manual repair, AWS storage performs regular, systematic data integrity checks and is built to be automatically self-healing.

How does it work?

Cold Storage stores your data selections to secure and reliable extremely low cost Amazon AWS server. There is no special configuration from the original backup except that you choose what files to backup to Cold Storage.

How can I select which data to backup as cold storage?

From the Clowdz client installed on your machine, go to data selection, then select the cold storage tab and add files and folders. The Smart Selection and My Computer selections will be backed up to the regular storage.

Does it support backing up external, network, SANs and NAS?

Yes, just from the client side, go to Data selection> Click on Cold Storage> Add Folder and browse for the designated source to backup from. You can also specify file filtering options from File Filters.

Why should I use it?

You should use cold storage with archived data, and data does not require instant access. It's a cost effective way to store rarely accessed data.